EICR Certificates in South West London

Your payment

Choose a £30 deposit or pay in full when booking. Your deposit is part of the inspection price, not an extra charge. If you pay a deposit, the remaining balance is due after the inspection. The one-to-two-working-day report turnaround applies when the full price has been paid before the inspection.

How to cancel

To cancel, email info@stellarelectrics.co.uk. Include your name, inspection address and appointment date, plus your booking reference if available. You do not need to make a new booking or use an online cancellation form.

Cancel at least 24 hours before your appointment for a full refund. For later cancellations, we may deduct up to £30 from the amount paid to cover losses caused by the cancellation. We take account of costs saved and whether the slot is filled, and explain any deduction. This applies whether you paid a deposit or in full.

We use the time you send your cancellation, not the time we reply, to assess notice. The 24-hour notice period includes weekends and bank holidays.

Need another appointment?

Email us to arrange a different available appointment for the same property and service. With at least 24 hours’ notice, there is no rescheduling fee. With less notice, you can move your appointment once without a fee. We will transfer your existing payment and confirm the new appointment by email. Please contact us before the original appointment starts and wait for confirmation of your new time; you do not need to book and pay again.

If we need to rearrange

If Stellar Electrics cancels or needs to move your appointment, you can choose an alternative time or a full refund.

Your consumer cancellation rights

For consumer bookings made online or by phone, a 14-day cooling-off period normally applies, starting the day after the contract is made. If you cancel within that period before the service starts, you receive a full refund, with no late cancellation charge.

If you expressly request an early start and receive the required cancellation information, you may owe a proportionate amount for work supplied before cancellation. Your cancellation right ends on full performance only if you requested the early start and acknowledged that consequence.

Our postal address is Stellar Electrics, 112 Macmillan Way, London, SW17 6AU. You can also use our cancellation form, but this is optional.

Email is our recommended cancellation method, but any clear statement exercising your statutory right is accepted. Statutory refunds are made without undue delay, within 14 days of cancellation, using the original payment method unless otherwise agreed. These terms do not limit your statutory rights.